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The truth about testimonials (hint: THIS is better)


Issue #106 | September 3rd, 2024

Presented by OneNine

Hi, it's Pat!

When it comes to selling anything online — whether it’s a product or even just your expertise on a topic — you need proof. You need some sort of evidence that what you are claiming is actually true. There are several kinds of proof, but the most powerful form is a testimonial.

Unfortunately, most testimonials are generic and, in my opinion, a huge wasted opportunity. In this newsletter, I’m going to teach you about a specific type of testimonial that always works best and how to retrieve it.

Let’s get unstuck.

Quote of the Week

“If you make a sale, you can make a living. If you make an investment of time and good service, you can make a fortune.”


—Jim Rohn

Story of the Week

The best kind of testimonial is an authentic one, rooted in transformation — what I like to call a "Transformonial."

A transformonial isn't just a pat on the back; it's a powerful narrative that captures the journey from 'before' to 'after.' This can be literal, like a before-and-after photo, which works especially well in niches like fitness, gardening, or photography, where visual evidence is compelling.

However, ultimately it's about illustrating the emotional or functional change someone experienced through your product or service.

To craft a strong transformonial, you’ll want to guide your clients to share specific details about their journey:

  1. Capture the Starting Point: Ask them to describe what their life or situation was like before they encountered your offering. What challenges were they facing? What were their pain points?
  2. Highlight the Transformation: Have them focus on the change. What specific improvements did they see? How did your product or service impact their life or business?
  3. Showcase the Result: Encourage them to articulate where they are now compared to where they started. What measurable outcomes can they point to? How do they feel now?

Once you’ve gathered these transformonials, display them prominently on your website or landing page. Here are a few tips:

  • Visual Storytelling: If you have visual evidence, such as before-and-after photos, ensure these are front and center. Pair them with the client’s narrative for maximum impact.
  • Highlight Key Quotes: Pull out the most powerful statements from the transformonials and use them as headers or callouts on your page to draw attention.
  • Organize by Outcomes: If possible, categorize transformonials based on the specific outcomes they highlight. This makes it easier for potential customers to find stories that resonate with their own situations.

One thing I love to do is invite my students onto the podcast to share their transformation stories in full depth, such as in Episode 275, which featured three students from our podcasting course. By focusing on their transformations, the podcast course was naturally and organically discussed with high regard.

Fun fact: this single podcast episode accounted for over $150,000 in sales during our launch week when the course first came out, and a number of subscribers specifically mentioned the podcast as the main reason they were convinced to join.

The truth is, you could hire the best copywriters in the world, but no copywriter can compete with the true transformational story of someone you’ve helped.

By focusing on transformonials, you’re not just showing that your product works — you’re proving it through the real-life stories of those who have experienced genuine change. This approach not only builds trust but also connects with your audience on a deeper, more emotional level, driving conversions and loyalty.

Before I leave you, here are some actionable items related to this:

How to Prompt Transformonials: The Right Questions to Ask

To help your students or customers craft impactful transformonials, you need to guide them with the right questions. Here are 2-3 specific prompts you can use:

  1. "What specific problem or challenge were you facing before using our product/service, and how did it impact your life or business?"
    • This question encourages them to articulate their "before" state clearly, setting the stage for the transformation.
  2. "Can you describe a moment when you realized our product/service was making a difference? What changes did you start to notice?"
    • This helps them pinpoint the turning point, emphasizing the effectiveness of your offering.
  3. "How has your life or business improved since you started using our product/service? What are the most significant outcomes or benefits you've experienced?"
    • This prompts them to focus on the results and the tangible benefits they've gained, which are the core of a powerful transformonial.

What to Do If You Don’t Have Transformonials Yet

If you're just starting out and don't have any students or customers to provide transformonials, don't worry — there's a straightforward solution: go out and create a result for someone.

This could involve offering your product or service to someone in exchange for feedback or working with a friend, family member, or early adopter at a discounted rate or for free. The goal is not just to gather that first transformonial but also to unlock the confidence you need to sell successfully.

By getting that first result, you're not only proving the value of what you offer but also building the belief in yourself that you can create real change for others. And that belief is contagious — it's what will drive your success as you grow.

Now, go out there and get those transformonials!

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SPI News and Notes

A business with a community is a business that thrives. Now is the perfect time to unite your audience in a space where they can connect with you and, more importantly, with each other. Ready to get started? Join me for a live webinar on Thursday, September 12th, at 12:00 PM PT / 3:00 PM ET, where I’ll share essential steps to launch and grow your community — even if you don’t have a large audience! Click here to RSVP automatically.

Check out the latest episode of The Smart Passive Income Podcast for a masterclass on storytelling and business growth! In this episode, I sit down with Shane Sams to discuss Shane's upcoming book and explore a compelling story framework designed to engage and grow your audience. Tune in and discover why rebranding is essential for embracing the next chapter of your life!

Don't forget to hit "Follow" on your favorite podcast platform to subscribe and get the latest episodes!

A powerful marketing strategy is crucial for your business's success — but where do you start? Join Tayler Cusick Hollman, founder and CMO of Enji, on Tuesday, September 17th, at 12:00 PM PT / 3:00 PM ET, for an exclusive All-Access Pass workshop. You’ll discover a simple approach to creating and maintaining a consistent and effective marketing strategy. Click here to learn more about the workshop.

Not a member yet? Take advantage of our Flash Sale and receive $100 off an annual membership — this offer is valid until September 4th at 12:00 PM PT / 3:00 PM ET!

Dad Joke of the Week

My wife asked me to put ketchup on the shopping list…


I don't know why because now I can't read it.

Pat's Pick


My pick of the week this week is…

Sleep.

I’m not even kidding. I’ve been focusing on optimizing my sleep lately and doing so has had a huge impact on my daily energy levels.

I used to get 5-6 hours of sleep and be proud of it. I used to tell people that I didn’t need 7-8 hours like everyone else and that I could survive on less. But when I hit 40, boy did I start to feel the effects of a lack of quality sleep. Once I became determined to really optimize my sleep, everything changed — my energy, my mood, and my work. I have less brain fog and more creativity. And guess what? Sleep is free.

I used to think sleep was a waste, but I take all of that back. Whatever you need to do to get better sleep, do it. Whether it’s Shawn Stevenson’s book, Sleep Smarter (highly recommend), an Oura Ring, or a Whoop Band (which is what I use), try a month of optimizing your sleep, and you will see a very big difference in all parts of your life. There’s also a great episode of The Diary of a CEO that came out recently about sleep that I highly recommend.

Sharing Is Caring

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Cheers,

Pat Flynn

Founder, SPI

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